What happens if an item is faulty?
If you receive a faulty item please contact us via email with details of the faulty item. We must received notification of a faulty item within 7 days of receipt. We will contact the manufacturer seeking an exchange/replacement on your behalf. Once the replacement has been approved by the manufacturer you will be contacted and asked to return the faulty item. When the faulty item is received your replacement will be despatched at no cost to you.