Frequently Asked Questions
If you receive a faulty item please contact us via email with details of the faulty item. We must received notification of a faulty item within 7 days of receipt. We will contact the manufacturer seeking an exchange/replacement on your behalf. Once the replacement has been approved by the manufacturer you will be contacted and asked to return the faulty item. When the faulty item is received your replacement will be despatched at no cost to you.
We will contact you via an email and will offer alternatives, a credit or a refund.
All items that are available will be shipped without delay. We will contact you via email should some of the items that you have ordered are not available and advise you of expected delivery dates or offer you alternatives.
Where possible all your items will be shipped together. If for reasons beyond our control some items may not be available within a reasonable time those items are available will be shipped without delay.
We use a variety of shipping methods such as Australia Post and couriers. Your will be advised how your item has been shipped via email.
When your items have been despatched you will be notified via email that the items have been shipped and be provided with a reference number so you are able to track your parcel.
You are able to pay for items by using Paypal.
A large majority of our products are able to be shipped within 24 hours. Some items such as sheets or quilt sets may need to be ordered in so please allow at least 2 weeks for some items to be shipped.
Paypal is a payment system where you are able to pay for purchases that you make using your bank account or credit card. Visit www.paypal.com.au for more information on creating and using your paypal account.